Survey frequently asked questions

WorkSafe have your contact details as a result of your WorkCover claim. You can withdraw from participation in this research at any time without penalty, either by clicking on the opt-out link included in the email we sent, or by informing WorkSafe at [email protected]

Yes. WorkSafe manages personal and health information in accordance with the:

• Privacy and Data Protection Act 2014 (Vic) and its Information Privacy Principles, and
• Health Records Act 2001 (Vic) and its Health Privacy Principles. This means that all personal information that WorkSafe collects and stores is protected, and will not be shared without your explicate consent to do so.

For more detailed information on how your personal information is stored by WorkSafe please read the WorkSafe Victoria Privacy Policy.

1. Consent to be identified to the WorkSafe Research Team.
2. Consent to be identified to the agent who manages your claim.

We will also ask you to reconfirm consent after the survey is finished.

WorkSafe would like your permission to link your survey answers with your personal information. WorkSafe can better monitor and improve services by analysing your survey answers with other information that they have about you. Your personal information is protected. At this level of consent, you will only be identified by the Research Team at WorkSafe, meaning you will remain anonymous to the agent that manages your claim, and nothing you say will impact any decision related to your claim. If you chose not to consent you can still participate in the survey, however your results will be combined with the results of others and presented in an aggregate format where you cannot be identified.

For more detailed information on how your personal information is collected, used and stored by WorkSafe please read the WorkSafe Victoria Privacy Policy.

We ask to be able to share your identified survey answers with your agent so that they may contact you to further discuss any constructive feedback you provide and improve their ability to respond to specific service issues. This means sharing your answers with the agent in a format that is linked to your personal information. If you prefer to remain anonymous, you can still consent to have your answers identified by the WorkSafe Research Team, however, the agents will only receive your feedback in an aggregate format where you cannot be identified.

The purpose of this survey is to obtain feedback from workers about their experiences following an injury. By better understanding their perspective, WorkSafe Victoria will be in a better position to meet the needs of other clients in the future.

Up to 5 minutes, depending on your answers. There are typically 3 to 5 questions per survey.

No, it's your choice. Participation is completely voluntary.

If you don't want to be contacted again, or would prefer to complete the survey over the phone rather than online, please contact [email protected] and quote SURVEY.