Survey frequently asked questions for workers
Information for workers about surveys conducted by the WorkSafe research team.
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WorkSafe will never ask you for proof of identity or for your bank details while conducting a survey.
If you have any questions about WorkSafe Victoria surveys please email [email protected].
Frequently asked questions
- Where did you get my details?
WorkSafe has your contact details as a result of your WorkCover claim. You can withdraw from participation in this research at any time without penalty, either by clicking on the opt-out link included in the email we sent, or by informing WorkSafe Victoria at [email protected]
- Are my answers and personal information confidential?
Yes. WorkSafe manages personal and health information in accordance with the:
- Privacy and Data Protection Act 2014 (Vic) and its Information Privacy Principles.
- Health Records Act 2001 (Vic) and its Health Privacy Principles. This means that all personal information that WorkSafe collects and stores is protected, and will not be shared without your explicit consent to do so.
For more detailed information on how your personal information is stored by WorkSafe:
WorkSafe privacy and terms - What does it mean to consent to be identified?
We ask you if it's okay to pass on your survey answers to your agent and let them know they are from you. We also ask if they can contact you to discuss your feedback. This can help improve the way they deal with other injured workers. If you prefer to remain anonymous, you can still agree to have your answers identified by the WorkSafe Research Team. With this option, your agent will receive your feedback but they will not know it's from you.
- What's the purpose of the survey?
The purpose of this survey is to get feedback from injured workers about their experiences following an injury. With a better understanding of their views, WorkSafe Victoria will be in a better position to meet the needs of other injured workers in the future.
- How long will the survey take to complete?
Up to 5 minutes, depending on your answers. There are typically 3 to 5 questions per survey.
- Do I need to take part in the survey?
No, it's your choice. Participation is completely voluntary.
If you don't want to be contacted again, or would prefer to complete the survey over the phone rather than online, please contact [email protected] and quote "Worker Survey".