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Wellbeing on Call

Led by Superfriend. This project provided Team Leaders with the skills to create a positive workplace that protects the mental health and wellbeing of call centre workers.

 
Superfriend logo.

Superfriend championed changes to workplace relationships

Team Leaders and their teams participated in strengths based workshops and gained the skills to raise concerns about work-related factors and create positive working environments where workers can thrive.

Wellbeing on Call – Year one report  

Leaders ceate a culture of trust in mentally healthy workplaces

This project coached team leaders to use a relational style of leadership and build trust within their teams. This increased their capability and confidence to change workplace practices and improve satisfaction and engagement that supports thriving and mental health.

SuperFriend  

Wellbeing on Call: Creating thriving contact centres.

Leadership activity: Identifying your own strengths  

Job design guide: Contact centre wellbeing  

Find out more about how leaders create a positive workplace

Leadership styles fact sheet  

A fact sheet that provides information on a range of different leadership styles including their behaviours and characteristics.

Leadership questionnaire: Creating a culture of trust for a psychologically safe workplace  

How leadership and culture can help control the risk of work-related violence  

This guidance explains the role of leadership and culture in controlling risks of work-related violence and may help employers and others with leadership roles.

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WorkWell Toolkit

The WorkWell Toolkit is a free online tool. It uses a step by step approach to help business leaders to promote a mentally healthy workplace and prevent mental injury through access to tailored and relevant research, tools and information.

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