After you have submitted your employee’s claim

After a claim has been submitted, the return to work process begins.

After you lodge the claim

Your WorkSafe agent will advice you if your claim has been accepted within 28 days of receiving the Worker's injury claim form from you.

If the claim includes a mental injury, your WorkSafe agent will advise you if your worker is entitled to provisional payments within 2 business days of receiving the Worker's injury claim form part A.

Get your worker back to work

  1. Understand what tasks your worker can do

    Find alternative tasks and duties that your worker can do at work rather than focusing on what they can't do, and involve them in the conversation.

    Providing a safe work space for your injured worker will help them to recover more quickly.

    For the first 52 weeks of a claim you have an obligation to provide suitable duties, where reasonable.

  2. Start planning for their return to work

    When you know a worker is injured and may not be able to do their usual job, you can help them by planning for their return, and providing them with return to work information.

    As the worker has probably visited their doctor, the doctor may call you to discuss different ways to help your employee to return to work as soon as safely possible.