Background
Facilitated Discussion (FD) is a form of alternative dispute resolution for injured workers where workplace relationship issues or interpersonal conflict presents as a barrier. It is a voluntary process that offers a safe and supportive environment for workers to identify and discuss the barriers to returning to work.
FD assists workers on reaching a mutual agreement and determining a pathway forward with their employer and/or other participant involved. The service is broken down into two parts:
- step 1 (Part A) - pre-meetings
- step 2 (Part B) - mediation meeting
An independent FD consultant (who holds National Mediator Accreditation System credentials) conducts both Part A and Part B of the service:
- step 1 (Part A) - is where separate meetings with the worker and other participants occur
- step 2 (Part B) - is where joint meetings between the worker and other participants occur
Facilitated Discussion Service
Facilitated Discussion is a WorkSafe support service that may help resolve circumstances where there has been conflict in the workplace leading to a workplace injury, learn more about this voluntary program.
Approved providers
- Ayres Management Services (AMS)
- Carfi
- Counselling Appraisal Consultants (CAC)
- IPAR
- Nabenet
- Procare
- Recovre
- Work Able Consulting
- WorkFocus
- Mend
- Konekt
- ProActiv People Solutions
- Rehab Services
Related resources
Further information for workers, employers and treating health practitioners: