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Facilitated Discussion

An alternative dispute resolution process for injured workers where workplace relationship issues or interpersonal conflict create barriers to recovery and return to work.

Background

Facilitated Discussion (FD) is a voluntary process that offers a safe and supportive environment for workers to identify and discuss the barriers to returning to work.

FD supports workers and employers to reach a mutual agreement and agree on a pathway forward. The service has two parts:

  • step 1 (Part A) - pre-meetings
  • step 2 (Part B) - mediation meeting.

An independent FD consultant (who holds National Mediator Accreditation System credentials) conducts both Part A and Part B of the service:

  • step 1 (Part A) - is where separate meetings with the worker and other participants occur
  • step 2 (Part B) - is where joint meetings between the worker and other participants occur.

WorkSafe Facilitated Discussions

Approved providers

  • APM
  • Ayres Management Services (AMS)
  • Carfi
  • Counselling Appraisal Consultants (CAC)
  • IPAR
  • KINNECT
  • Konekt
  • Nabenet
  • Prestige Health Services Australia (PHSA)
  • Procare
  • Rehab Management
  • Work Able Consulting
  • WorkFocus

Information and resources

Further information for workers, employers and treating health practitioners:

Navigating your facilitated discussion  

Facilitated discussion service: Information for treating health practitioners