Facilitated Discussion

Background

Facilitated Discussion (FD) is a form of alternative dispute resolution for injured workers where workplace relationship issues or interpersonal conflict presents as a barrier. It is a voluntary process that offers a safe and supportive environment for workers to identify and discuss the barriers to returning to work.

FD assists workers on reaching a mutual agreement and determining a pathway forward with their employer and/or other participant involved. The service is broken down into two parts:

• step 1 (Part A) - pre-meetings
• step 2 (Part B) - mediation meeting

An independent FD consultant (who holds National Mediator Accreditation System credentials) conducts both Part A and Part B of the service:

• step 1 (Part A) - is where separate meetings with the worker and other participants occur
• step 2 (Part B) - is where joint meetings between the worker and other participants occur

Approved providers

• Ayres Management Services (AMS)
• Carfi
• Counselling Appraisal Consultants (CAC)
• IPAR
• Nabenet
• Procare
• Work Able Consulting
• WorkFocus
• Mend 
• Konekt
• Rehab Management

Information and resources

Further information for workers, employers and treating health practitioners: