Facilitated Discussion

Facilitated Discussion is a form of alternative dispute resolution for injured workers where workplace relationship issues or interpersonal conflict presents as a barrier.

Shape

Background

Facilitated Discussion (FD) is a form of alternative dispute resolution for injured workers where workplace relationship issues or interpersonal conflict presents as a barrier. It is a voluntary process that offers a safe and supportive environment for workers to identify and discuss the barriers to returning to work.

FD assists workers on reaching a mutual agreement and determining a pathway forward with their employer and/or other participant involved. The service is broken down into two parts:

  • step 1 (Part A) - pre-meetings
  • step 2 (Part B) - mediation meeting

An independent FD consultant (who holds National Mediator Accreditation System credentials) conducts both Part A and Part B of the service:

  • step 1 (Part A) - is where separate meetings with the worker and other participants occur
  • step 2 (Part B) - is where joint meetings between the worker and other participants occur

WorkSafe Facilitated Discussions

Approved providers

  • Ayres Management Services (AMS)
  • Carfi
  • Counselling Appraisal Consultants (CAC)
  • IPAR
  • Nabenet
  • Procare
  • Recovre 
  • Work Able Consulting
  • WorkFocus
  • Mend 
  • Konekt
  • Rehab Management

Related resources

Further information for workers, employers and treating health practitioners: