You can submit your claim using a paper Worker's Injury Claim Form. This form is available at any Australia Post location. Online claims can be submitted via any device, including smartphones and tablets.
You can still choose to submit a claim using the paper form. This form is available at any Australia Post location. You must submit the paper claim form to your employer. Your employer does have the option to complete your claim online. By doing this, you won’t be able to track the status of the claim via myWorkSafe, instead you'll receive direct contact from your employers WorkSafe agent.
No, some of the questions have been moved, edited or added to provide an improved experience for injured workers and employers. However, both forms collect the same information. The new online claim form is a formally recognised and approved version of the Worker’s Injury Claim Form. It's considered a digital version of the paper form.
No, the online claim form is only available in English. If you require a translator, you can speak to WorkSafe with an interpreter by calling 131 450 and ask for your language. This service is available Monday to Friday from 7:30am to 6:30pm.
Yes. Any worker can submit a claim online. Once you submit your claim, your employer will receive an email with a link to more information on how they can complete their parts of the claim online.
If your employer hasn't registered for online claims, you may need to provide the contact details of your employer's return to work representative. We will send an email to the person whose details you provide when you submit your claim and your employer will then need to complete their parts of the claim online.
Yes, you will receive a confirmation email once you submit your claim. You will not receive an email when your employer has lodged it with the agent, but you are able to check the progress of your claim by logging in to myWorkSafe.
No, submitting a claim online won't impact the claim’s eligibility or the decision-making process. The timeframe for determining a claim outcome remain the same regardless of how the claim form is submitted.
Your employer will receive a notification of your claim from myWorkSafe. They then complete their parts of the claim form and forward it and any supporting documentation to the WorkSafe agent. Once your claim has been assessed you will receive a claim number. You can check the progress of your claim by logging in to myWorkSafe.
No, the online claim form currently doesn't have the ability to capture an authorised contact. If you can't complete an online claim form or need a third party to act on your behalf, speak to your employer or your WorkSafe agent. You can choose to complete the online claim form with another person's support, but be aware that the claim form requires personal and health information relating to your identity and the nature of your claimed injury.
If your employer does not complete their parts of the online claim form within the required timeframes, your claim will be automatically forwarded to the WorkSafe agent who will work with your employer to ensure your claim is assessed as a priority.
WorkSafe's advisory service is available between 7:30am and 6:30pm Monday to Friday. If you need more support, you can also contact WorkSafe using the Translating and Interpreting Service (TIS National) or the National Relay Service.