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WorkSafe agent: Return to work roles

What is the role of the WorkSafe agent during the return to work process?

The WorkSafe agent

WorkSafe engages authorised WorkSafe agents to manage your claim and make decisions about your entitlement to compensation, e.g. weekly payments, medical and like expenses etc. to be paid to you.

They also provide assistance to help you and your employer with return to work planning.

Unless your employer is an approved self-insurer they are required to choose one of these authorised agents as their WorkSafe agent.

If you are unsure which agent is managing your claim, please contact WorkSafe.

WorkSafe Advisory

WorkSafe's advisory service is available between 7:30am and 6:30pm Monday to Friday.

1800 136 089 More contact options

Translating and interpreting service

Call 131 450 to translate this information or to speak to WorkSafe in your language.

For more information about this free service, visit Translating and Interpreting Service (TIS National) or the National Relay Service.