What is the role of the WorkSafe agent during the return to work process?
The WorkSafe agent
WorkSafe engages authorised WorkSafe agents to manage your claim and make decisions about your entitlement to compensation, e.g. weekly payments, medical and like expenses etc. to be paid to you.
They also provide assistance to help you and your employer with return to work planning.
Unless your employer is an approved self-insurer they are required to choose one of these authorised agents as their WorkSafe agent.
If you are unsure which agent is managing your claim, please contact WorkSafe.
WorkSafe Advisory Service
WorkSafe's advisory service is available between 7:30am and 6:30pm Monday to Friday. If you need more support, you can also contact WorkSafe using the Translating and Interpreting Service (TIS National) or the National Relay Service.