WorkSafe and the Victims' Charter
WorkSafe Victoria has obligations to victims of crime under the Victorian Victims' Charter Act.
WorkSafe Victoria has obligations to victims of crime under the Victorian Victims' Charter Act.
People who are victims of crime under the Victims Charter include:
If it is established during a WorkSafe investigation that you are a victim of crime, one of WorkSafe's family liaison officers will contact you to discuss the types of information covered by the Victims' Charter. They will ask you what types of information you do, or do not want to receive and discuss how you would like to receive information.
You can nominate someone to be your representative if you would prefer not to be contacted by WorkSafe directly.
WorkSafe is committed to providing victims of crime with information about the action taken by WorkSafe.
WorkSafe will:
You can help WorkSafe to comply with its obligations under the Victims' Charter by:
If you feel that WorkSafe is not meeting its obligations to you under the Victims' Charter you can contact your assigned family liaison officer or the Director of the Enforcement Group.
You can make a formal complaint about WorkSafe's compliance with the Victims' Charter online, by email or by telephone.
If you have made a complaint to WorkSafe about a failure to follow the Victims' Charter,and you are not happy with how WorkSafe has handled your complaint, you may be eligible to make a complaint to the Victims’ of Crime Commissioner. Further information about this process is available on the Victorian State Government website.