Why this tool is needed
95% of healthcare employees have experienced violent or aggressive behaviour at work; but only around 20% report the behaviour.
In order to prevent incidents happening again, reporting them is vital.
Most of us understand that extreme acts of violence are unacceptable. But not everyone realises there is a scale of violence and aggression - from aggressive gestures/expressions and verbal abuse through to intimidating physical behaviour and physical assault.
None of these are ok.
Many healthcare workers experience these behaviours on a frequent and ongoing basis, which can lead to significant effects on their wellbeing.
Who is this tool for
Managers (such as unit managers and associate unit managers) can use this tool to guide them through investigating OVA incidents in their workplace.
The tool helps you collect information about the incident, document the factors that may have contributed to it, implement controls to prevent a similar incident happening and communicate the investigation outcomes and actions.
How to use the tool
Occupational violence and aggression (OVA) incident investigation tool
Prevention and management of violence and aggression in health services
DHHS - Framework for preventing and managing occupational violence and aggression: Guide to implementationExternal link
DHHS - Guide for violence and aggression training in Victorian health servicesExternal link