The first step is to ensure you have a myWorkSafe personal account.
To apply for a Claims Administrator role, you will need to have your WorkCover Employer Number (WEN) available to start the application process.
The Claims Administrator application process requires digital verification – this is done by emailing you a one-time passcode or an online identification check. To use the one-time passcode option, the email entered must match the claim or premium email currently in the employer’s agent system.
If an identification check is required, this is completed through Service Victoria. This requires 100 points of ID which can include documentation such as a driver licence, Medicare card and passport. You won’t need to upload any of these documents, just enter the details.
To complete this application you may also need to provide a valid claim number from your employer’s history, or the Workplace Industry Classification (WIC).
An authorised contact from your business can request the details of Claims Administrators registered against your WorkCover Employer Number. Please contact WorkSafe Advisory on 1800 136 089 (07:30am – 6:30pm Monday to Friday) or submit a digital enquiry.
The online claim form is currently only available in English. If you or your worker require translator services, select Yes to the question 'Do you need an Interpreter?' This will take you to further information on WorkSafe's interpreter services. To speak to WorkSafe with an interpreter, call 131 450 and ask for your language. This service is available Monday to Friday (7:30am to 6:30pm).
To manage a claim online you'll need to log in to your business account. Business accounts have a black banner with your business name. You can switch to your business account by selecting the dropdown menu at the top right of the screen where you see your name. All personal accounts have a yellow banner and display your personal name.
Once you're in your business account you'll be able to view, manage, and lodge your worker's claim.
You can complete your parts of the claim form online using your business account even if your worker has submitted a paper claim. You will need to upload a copy of the worker's paper claim form and enter some key information provided by the worker on their form. Be aware that you are still obliged to forward the claim to your WorkSafe agent within the legislated timeframes.
Claims that aren't submitted online won’t be visible in myWorkSafe.
For a step-by-step guide to complete your worker’s paper claim form online, see Online claims information for employers.
When your worker submits a claim for a mental injury/condition, you must complete and forward Part A of the claim form to your agent within three business days. You have the option to save Part B of the claim form and resume it at a later time, provided it is within 10 calendar days. Early submission of Part A helps injured workers access early treatment and support while they await the outcome of their mental injury claim. This support is called provisional payments. Eligible workers can access provisional payments for the reasonable treatment and services for up to 13 weeks, even if their claim is rejected. To learn more about provisional payments, see Provisional payments.
You will receive a notification to complete Parts A and B of your injured worker's claim. You must complete and forward these documents within the required timeframes to avoid penalties. The claim is split into four steps for you to complete, just like the paper Workers Injury Claim Form. For more information on the online claims process, see Online claims information for employers.
Our emails to you, or the 'Reminders and updates' section in myWorkSafe, will provide the notifications to complete Part B and the employer injury claim report. The status will tell you if it requires additional input from you to progress the claim. An ‘Employer review’ status will be visible on the 'Reminders and updates' section and the 'My Worker's claims' page, even when you submit your claim to your agent. This is a reminder to complete the optional employer injury claim report. We encourage you to complete and lodge an employer injury claim report to provide additional information relating to your worker’s claim.
Yes, some of the questions have been moved, edited or added to provide an improved experience for injured workers and employers. The new online claim form is a formally recognised and approved version of the Worker's Injury Claim Form. It's considered a digital version of the paper form and collects the same information. An example of this is the question 'After reviewing these details, did you include any missing information or provide different answers to what the worker stated?' This question is now in 'Step 5: Wages' on the online claim form, 'Question 6: Claim confirmation details.'
Once you've completed and lodged Parts A and B of the claim form, your agent will advise if the claim has been accepted within 28 days and a claim number will be issued. You can track the status of the claim via the 'My workers' claims' page or the 'Reminders and updates' section of myWorkSafe. You will also receive a link to this information in your confirmation email. For detailed information on the process of claiming after an injury, see After an employer submits an employee's claim.
Yes, if you are a Claims Administrator for multiple WorkCover Employer Numbers (WENs) you can view all online claims submitted against those businesses from a single page in 'My workers' claims' by filtering as required.
No, submitting a claim online won’t impact the claim's eligibility or the decision-making. The timeframes and criteria for determining a claim outcome remain the same regardless of how the claim form is submitted.
Your injured worker can submit a claim using a paper Worker's Injury Claim Form. This form is available at any Australia Post location. Online claims can be submitted via any device, including smartphones and tablets.
WorkSafe's advisory service is available between 7:30am and 6:30pm Monday to Friday. If you need more support, you can also contact WorkSafe using the Translating and Interpreting Service (TIS National) or the National Relay Service.